![]() Please don't send it back to the original address or mailing address. To complete your parcels return, we need the order confirmation, which will be sent to your email address after you place order successfully. It must also be in the original packaging. To qualify for a return, your item must be unused and in the same state as the item you received. If 35 days have passed after confirming the delivery, we will not be able to provide you with a refund or replacement. If you need to replace it with the same item, please send us an email to We only replace items if they are defective or damaged. Please contact us by this email address: If you have completed all the steps but still haven't received a refund Refunds usually require some processing time. ![]() It may take some time to officially issue a refund. If you haven't received refunds yet, please check your bank account again first. If the refund is approved, your refund will be processed and the credit limit will automatically be applied to your credit card or original payment method within few days. We will also notify you to approve or reject the refund. Īfter receive and check the returned item, we will send you an email informing you that we have received the returned item. Buyers may be asked to provide picture evidence of a manufacturing defect by contacting. If the received product has manufacturing defects, the buyer has the right to ask for refund or replacement within 35 days after receiving the item. If there are any problems, we will return or replace any damaged products.Please send an email to within 35 days after receiving the item.After 35 days, we will not be able to return any items. Let us know that we want to ensure that your buying experience remains original. Please note that the buyer will be responsible for the return shipping fee.Īfter 35 days, we will not provide a refund under any circumstances.If you are not satisfied for any reason, please contact us via. Due to hygiene reasons, beauty tools/products, piercing jewellery (eg.After received your goods, we will implement the 35 days return policy as long as the item is not used and kept in the original packaging, you can return the item within 35 days after received it.No changes can be made to your return request once you have posted your return.Please contact our Customer Care team prior to you shipping your return if you wish to make any changes to allow quicker processing.All returns received outside of the policy timeframe will not be eligible for a refund.All swimwear must have their hygiene seal intact and not previously removed.Unless faulty or significantly misrepresented.earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description Due to hygiene reasons, beauty tools/products, piercing jewellery (eg.Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty.All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton.Any shipping fees paid are non-refundable.It is the customers' responsibility to ensure all terms and conditions for returns are read and understood.Please contact our Customer Care team prior to shipping your return if you wish to make any changes to allow quicker processing.If the exchange item is unavailable at the time of the request then an automated email will be sent with instructions on how to proceed.Any bonus credit applied is non-refundable and can only be redeemed when using the shop now function.Discount codes cannot be applied within the return portal.Instant Exchanges will be shipped immediately and you will be charged if your return is not posted back to us within 14 days.Exchanges will be shipped with Standard Post.Exchanges will be processed once your return shipment has been processed as "in transit' by the postal carrier (ahead of your return being delivered to us).Exchanges must be processed at the time of requesting your return.A $9.99 fee will be processed with your return for the use of the return postage label provided + exchange order postage.you cannot return an exchange order and receive a second exchange order ![]() Exchanges are offered on original orders received back to us within 30 days from the delivery date.
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